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0421 842 487

About Us

Company Information

 

All About Amber was started in 2010 by a stay at home mum with three children. As the business grew the workload did too and in January 2012 the Business changed hands and became a Company. All About Amber Pty Ltd is run and owned by 3 directors all based in Queensland Australia. The business has grown so much that the workload has been shared between the directors and we all have an area to run. We still work from home although has taken a bit of a step back from the business for the time being and is running our Facebook Page. Over the next few months you will see some new changes to the business as we compensate for the rapid growth and the new products we are importing and getting made.

 

Company Details

        - All About Amber

        - ABN 67428368598

        - orders@allaboutamber.com.au

 

 

 

Website

All About Amber stock a range of unique Amber Jewellery including; Amber necklaces, amber bracelets, raw amber pieces & more. We also stock a range of quality Hazelwood Jewellery.

All About Amber believes that customer service and quality products are the number one reason for running out business. Our emphasis is on providing the highest quality genuine Baltic amber Jewellery for an affordable price.

We source all our amber from Poland in its Raw form so we know your getting the highest Succinic Acid content in your amber. We want our beautiful Amber jewellery to be affordable, so that everyone on any budget can afford to own a piece.

We offer a 6 Month warranty on all our products - so if you have a breakage we will happily fix for you - please read the warranty info for more details

 

Licence for website access:

This site and its web content, which includes but is not limited to, text, photographs, icons and all other images, are protected by copyright. Any copying, reproduction or adaptation of such copyright works for commercial purposes is strictly prohibited unless prior written authorisation is obtained from All About Amber Pty Ltd.

All About Amber Pty Ltd grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with expressed written consent from the Company. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; or any use of data mining, robots, or similar data gathering and extraction tools.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout or form) of All About Amber Pty Ltd without expressed written consent. You may not use any meta-tags or any other "hidden text" using All About Amber Pty Ltd names or trademarks without obtaining written authorisation from All About Amber Pty Ltd.

You must not use the website in a way that causes, or is likely to cause, the website, or access to it, to be interrupted, damaged or impaired in any way.

You understand that you, and not All About Amber Pty Ltd, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

Electronic communications

When you visit All About Amber Pty Ltd or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies of Conditions of Use & Sale in force at the time that you use the website or when you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Events beyond our reasonable control (Force Majeure)

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause, which is beyond our reasonable control. This condition does not affect your statutory rights.

If either party is subject to an event of Force Majeure, that is circumstances outside of reasonable control (including, but not limited to war, fire, flood, Product Recall, Industrial disputes or Civil commotion or any Act of Terrorism) the other party must be notified and the first party's obligations under these Terms shall be suspended until the other party is notified that such an event has ended.

If a product recall, interim product recall or product ban is issued by any authorised Government Minister for any reason All About Amber Pty Ltd will immediately remove the product from sale and abide by the Competition Consumers Law legislation. All ABout Amber Pty Ltd will accept returned goods but will not offer any refund or compensation for the aforemention recall or banned products. As a buyer you purchase from All About Amber Pty Ltd with the knowledge that your purchased products cannot be refunded or replaced due to any Force Majeure.

Pricing and Availability

Not all goods are always available, although we do try to keep as much product in stock at all times, but due to unforeseen circumstances sometimes we do run out of stock. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.

The price for the goods shall, unless otherwise agreed, is the price set out on the dispatch confirmation. The price for the goods quoted on the website shall be exclusive of all costs of carriage and insurance. Shipping costs are calculated at checkout.

Despite our best efforts, a small number of products in our catalogue may be mispriced. Rest assured, however, that we verify prices as part of our dispatch procedures. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.

DELIVERY OPTIONS

AUSTRALIA

Standard

Australia Post: Registered Post Eparcel service

Postage Cost: $7.50AUD

Tracking: Yes

Signature on Delivery: Yes - not for normal post option

Estimated Delivery Time: up to 7 business days.

Destinations: Australia-wide

Express 

Australia Post: Express E parcel Service

Postage Cost: $9.00AUD

Signature on Delivery: Yes - not for normal post option

Tracking: Yes


Estimated Delivery Time: up to 1 business day. (Rural Areas may take longer)


INTERNATIONAL

Australia Post International Registered Satchels

Postage Costs: $25.00AUD or $8.00 for normal post

Tracking: Yes - not for normal post option

Signature on Delivery: Yes - not for normal post option

If normal International post is selected and item goes missing we will not refund, we will not replace. This is at the risk of the Buyer.

Shipping and Delivery Policy

We deliver products Australia wide using Australia Post.

Delivery times are calculated from when the Seller ships the item, which may not be when the item is ordered. Custom orders- Please allow up to 10 days for order to be made.

 Any dates specified by All About Amber Pty Ltd for delivery of the goods are intended to be an estimate only. If no date is specified for delivery of the goods, delivery shall be within a reasonable time. Delivery is primarily by Australia Post and your orders will be issued with an Australia Post Tracking Number. It is the responsibility of the buyer to follow up with Australia Post if the order does not reach it postal destination. All About Amber Pty Ltd will do all we can do to assist you with the Tracking and location of your order but we do not hold any responsibility for loss of the product by Australia Post.

Subject to the other provisions of these Terms and Conditions, All About Amber Pty Ltd shall not be liable for any loss, whether direct or consequential, economic or loss of profits or otherwise, arising directly or indirectly out of any delay in the delivery of the goods. Nor will any delay entitle the buyer to terminate or rescind the contract unless the delay exceeds 60 days.

Customer Service Policy

[All About Amber Pty Ltd is committed to providing exceptional customer service and quality products.  We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 1-7 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.  

Refund Policy

Please choose carefully.  We do not give refunds if you simply change your mind or make a wrong decision.  You can choose between an exchange and store credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn't do what it is supposed to do.

Privacy Policy

All About Amber Pty Ltd is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, that's all. All About Amber Pty Ltd uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from All About Amber Pty Ltd only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Children

All About Amber Pty Ltd does not sell products to persons under the age of 18. If you are under 18, you may use All About Amber Pty Ltd only with the involvement of a parent or guardian. We reccomend that if any of the jewellery is worn by children that Complete adult supervision is used at all times. We also reccomend not to use our products for children under 36 months.

Security Policy

This site takes precautions to help maintain the privacy and security of your information. For example, you are required to enter a valid Email address and Password before any personal information can be displayed. This site encrypts the information transmitted between our server and your browser. Also, if there is no activity on a page for an extended period of time, the site automatically logs you off. When that happens, you need to log on again using your Email address and Password.

To help us provide the best possible service, we may collect and maintain certain information regarding, for example, the products you purchase, and your billing and delivery information. However, we protect and enforce the confidentiality of this information very strictly, and under no circumstances will we sell or rent it to other businesses or third parties

Credit card information that is sent to us is encoded with the latest SSL encryption technology which cannot be accessed or used by anyone else, ensuring that any information you send to us is completely safe.